Delinquent Account Collections

Many service providers have delinquent account collections groups which look at account balance, phone/email/text/mail customer to work out the past due payments.

Standalone systems can take a feed from the billing system, provide predictive dialing for call center, and update customer records when/if they pay.  Can be integrated for near realtime.

A hosted system could provide the functionality cheaper (monthly rate, flat rate per customer, revenue sharing) than decades-old systems such as:
CACS Enterprise collections system helps you reduce operating expenses, delinquencies, and write off's while building profitable customer relationships, and improve all aspects of your end-to-end collections and recovery operations.

Supporting high-volume processing for all consumer products and providing scalability for growth, CGI's solution pioneered the use of automated collections, and behavior-scoring treatments, as well as the credit industry's evolution from account to customer and age-based to risk-based collections.